Message templates
26 messages for every moment of a stay, written to be short, warm and clear. Each one fills in with your own details.
Fill them all in at once
The message writer puts your check-in time, Wi-Fi, parking and rules into every template and flags what's missing. Copy and send.
Before the stay
- Within a few hours of a pre-booking questionInquiry reply
- As soon as a guest asks to book, pay or talk off the platformOff-platform request reply
- Within a few hours of the requestDiscount request reply
- As soon as a guest asks about a petPet request reply
- Within a few hours of a confirmed bookingBooking confirmation
- As soon as a guest asks to bring more peopleExtra guests reply
- 24–48 hours before arrivalCheck-in instructions
During the stay
- Morning of the arrival dayArrival day
- 1–2 hours after check-in timeWelcome message
- Evening of the first day, a few hours after check-inFirst-night check-in
- As soon as a guest asks to arrive earlyEarly check-in reply
- Halfway through stays of 4+ nightsMid-stay check-in
- As soon as noise is reportedNoise complaint
- As soon as a repair visit is neededMaintenance visit
- As soon as a guest asks to stay longerExtend stay reply
- The same day a guest asks to stay laterLate checkout reply
- As soon as a guest reports a problemIssue apology
- The same day a guest asks for money backRefund request reply
- Within a day or two of finding the damage, inside 14 days of checkoutDamage claim message