Airbnb checkout reminder message template
Short answer
Send a checkout reminder the evening before departure. It should confirm the checkout time, list the few checkout tasks already in your listing, explain where trash goes and how to leave the keys or lock up, and thank the guest. Keep the list short; heavy cleaning belongs to your cleaner, not your guest.
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Keep it light. For Airbnb stays booked on or after November 20, 2026, hosts can't ask guests to do tasks a cleaner would normally do, like stripping beds or washing dishes.
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When to send it
Send it the evening before checkout, around 6 to 8 p.m. local time. Guests can plan their morning, pack with the time in mind, and still ask questions while there's time to answer them.
Tips
- Keep your checkout tasks identical to the requests on your listing. Airbnb's Reasonable house rules and requests (opens in a new tab) policy, which applies to reservations booked on or after November 20, 2026, says hosts may not communicate new rules or requests after booking, including in messages.
- The same policy says hosts generally can't ask guests to do tasks a cleaner would usually do, such as stripping beds, taking trash off-site or washing and putting away dishes. It also bars fines or penalties, so leave out any "fee if not done" language.
- Locking up and turning off lights are the kind of simple requests Airbnb's A clear and simple checkout (opens in a new tab) guide describes. Three or four short items is plenty.
- That guide notes Airbnb automatically sends guests your checkout time and instructions, so make your message a warm reminder, not a second rulebook.
Frequently asked questions
When should I send a checkout reminder?
The evening before checkout, around 6 to 8 p.m. local time. It gives guests time to plan without feeling rushed in the morning.
What checkout tasks are reasonable to ask guests?
Light, quick requests such as locking up and turning off lights. On Airbnb, tasks a cleaner would normally do, like stripping beds or washing dishes, generally aren't allowed under the [Reasonable house rules and requests](https://www.airbnb.com/help/article/4168) policy.
Can I charge a fee if guests skip checkout tasks?
Airbnb's policy for reservations booked on or after November 20, 2026 says hosts may not impose fines or other penalties on guests. Treat checkout tasks as simple requests and leave the cleaning to your cleaner.
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